Privacy Policy
Hyphen Fitness & Physical Therapy (“Hyphen,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, participate in our programs, or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, billing details, and emergency contact information.
Health Information: Relevant medical history or health status you choose to share with us for physical therapy or fitness programming.
Usage Information: Data about how you interact with our website (such as pages visited, links clicked, and browser/device information).
2. How We Use Your Information
We use your information to:
Provide physical therapy, fitness, and community services.
Schedule appointments, classes, and billing.
Communicate with you regarding updates, events, and promotions (you can opt out anytime).
Maintain safety, comply with legal requirements, and improve our services.
3. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following circumstances:
With trusted service providers (such as scheduling, billing, or software platforms) who help us operate our business.
When required by law, regulation, or legal process.
To protect the safety, rights, or property of our members, staff, or the public.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Request access to your personal information.
Ask for corrections to inaccurate or incomplete information.
Opt out of promotional communications at any time.
Request deletion of your personal data, subject to legal and contractual obligations.
6. Cookies & Tracking
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can disable cookies in your browser settings, but some features may not function properly.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third-party websites.
8. Children’s Privacy
Our services are designed for adults 60+. We do not knowingly collect personal information from children under 13.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at info@hyphen60.com or 502-427-6004.
Health Information Privacy Practices
This Notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Our Commitment to Your Privacy
At Hyphen Georgetown LLC, we are committed to protecting your health information. We are required by law (HIPAA) to keep your information private, provide you with this Notice, and follow the practices described here.
How We May Use and Share Your Health Information
We may use or disclose your Protected Health Information (PHI) for the following purposes:
1. For Your Treatment
To provide, coordinate, or manage your healthcare and related services.
To consult with or refer you to other healthcare providers.
2. For Payment
To bill and collect payment for the services we provide.
To share necessary information with your insurance company, Medicare, or other payers.
3. For Healthcare Operations
To evaluate the quality of care we provide.
For training, accreditation, and business management purposes.
4. As Required by Law
If federal, state, or local law requires disclosure.
For public health and safety (for example, preventing disease or reporting abuse).
5. Other Permitted Uses and Disclosures
We may share information with:
Family members or caregivers involved in your care (unless you object).
Researchers, only if approved by a review board and permitted by law.
Law enforcement, government agencies, or courts if legally required.
Uses and Disclosures That Require Your Authorization
We will not use or share your PHI for marketing, fundraising, or the sale of your information without your written permission. If you give us authorization, you may revoke it at any time in writing.
Your Rights Regarding Your Health Information
You have the right to:
Access and copies: Request a copy of your medical record.
Amendments: Ask us to correct information you believe is incorrect or incomplete.
Restrictions: Request limits on how we use or share your PHI (we may not be able to agree if it affects your care or legal requirements).
Confidential communications: Request contact in a specific way (e.g., by phone instead of mail).
Accounting of disclosures: Ask for a list of certain disclosures we’ve made.
Paper copy: Receive a paper copy of this Notice, even if you agreed to receive it electronically.
Our Responsibilities
We are required by law to maintain the privacy and security of your PHI.
We will promptly notify you if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and practices described in this Notice unless you authorize changes in writing.
Changes to This Notice
We may change this Notice at any time. Updates will be posted in our office and on our website with the revised effective date.
Questions or Complaints
If you have questions about this Notice or believe your privacy rights have been violated, you can contact us at info@hypen60.com or 502-427-6004.